Customer Service Excellence Certification – July, 2025 Launch

Course Instructor

Amad Thompson Amad Thompson Instructor

Global HR Strategist | Customer Experience Architect | CEO, Astute Talent Management.

What will you learn?

✓ Learn what world-class service truly is—and why most organizations struggle to provide it.

✓ Discover how to tailor your tone, approach, and solution based on who’s in front of you.

✓ Real-world techniques for turning breakdowns into breakthroughs.

✓ Mastery of verbal and nonverbal communication—because HOW you say it is just as important as WHAT you say.

✓ Go beyond the scripts. Discover how to integrate service values into your team’s or organization’s culture.

 

 

Careers this course prepares you for

 

✓ Customer Service Roles

✓ Supervisory Roles

✓ Management Roles

✓ Corporate Trainer

✓ Human Resources Professional

 

Overview

In today’s fast-paced, customer-driven world, the difference between a brand that thrives and one that fades is often one thing: the quality of its customer service. This course is your blueprint to becoming a service superstar—whether you’re on the frontlines or leading the team behind the scenes.

Through powerful storytelling, real-world case studies, and practical strategies, you’ll gain the tools, mindset, and skills needed to deliver exceptional customer experiences at every touchpoint. You’ll learn the core fundamentals of world-class service, including how to build internal and external customer relationships, avoid burnout, and lead with empathy, clarity, and confidence.

This isn’t just training—it’s a transformation. By the end of this course, you won’t just know what excellent customer service looks like—you’ll be the reason it exists in your organization.

Course Information

Estimated Time: 3 hours

Difficulty: Beginner

Course Instructor

Amad Thompson Amad Thompson Instructor

Global HR Strategist | Customer Experience Architect | CEO, Astute Talent Management.

Level-up today

SALE Original price was: $250.00.Current price is: $175.00.

Module 1 – The Fundamentals of Customer Service

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Module 2 – Effective Communication in Customer Service

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Module 3 – Understanding and Engaging with Customer Personality Types

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Module 4 – Engaging Difficult, Rude, Disappointed and Happy Customers

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Module 5 – Building a Service Culture of Trust

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Amad Thompson

With nearly twenty years of experience in leadership roles spanning hospitality, finance, retail, and corporate development, Amad Rashad Thompson is a trusted expert in customer service, human resources, employee development, and leadership transformation. As the CEO of Astute Talent Management, Amad has worked with Fortune 500 companies, global resorts, government agencies, and boutique firms—helping them provide world-class service while fostering cultures of excellence and trust.

A certified HR Business Partner, Executive Coach, and bestselling author, Amad is recognized for designing and delivering training programs that move the needle on customer satisfaction, employee morale, and organizational growth. His insights have shaped the customer service frameworks of major brands, and his approach blends practical strategies with people-focused leadership. Central to Amad’s philosophy is this belief: “Customer service isn’t just a function—it’s your brand, your culture, and your legacy.”

With an energetic teaching style, international experience, and a results-oriented outlook, Amad makes every lesson engaging, memorable, and relevant across industries. This course offers you a front-row seat to Amad’s top-tier customer service playbook, built on real-world results and decades of expertise.

Because average service is everywhere, and excellence is rare. This course will show you how to stand out from the crowd.

If you’re ready to be the person customers remember, trust, and rave about, this course is for you. Whether you’re just getting started or looking to sharpen your edge, you’ll walk away with practical, proven strategies that elevate your customer interactions and your career.

Don’t just work in customer service—master it. Let’s make excellence your new standard.

Module 1 – The Fundamentals of Customer Service

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Module 2 – Effective Communication in Customer Service

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Module 3 – Understanding and Engaging with Customer Personality Types

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Module 4 – Engaging Difficult, Rude, Disappointed and Happy Customers

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Module 5 – Building a Service Culture of Trust

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